Language teacher or service representative?: the corrective conversation practices of customer service representatives in Jamaica's public entities/

by Walters, Kadian

Series: Caribbean Journal of Education . Vol 38 No. 2 September 2016 Published by : The University of the West Indies, (Kingston, Jamaica: ) Physical details: p. 1-17. ISSN:03767701 Subject(s): Customer Service.

Year: 2016

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Language teacher or service representative?: the corrective conversation practices of customer service representatives in Jamaica's public entities/

by Walters, Kadian

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