Includes bibliographical references.

Decision making, problem solving, critical thinking, and clinical reasoning : requisites for successful leadership and management -- Classical views of leadership and management -- Twenty-first century thinking about leadership and management -- Ethical issues -- Legal and legislative issues -- Patient, subordinate, and professional advocacy -- Strategic and operational planning -- Planned change -- Time management -- Fiscal planning -- Career development : from new graduate to retirement -- Organizational structure -- Organizational, political, and personal power -- Organizing patient care -- Employee recruitment, selection, placement, and indoctrination -- Socializing and educating staff for team building in a learning organization -- Staffing needs and scheduling policies -- Creating a motivating climate -- Organizational, interpersonal, and group communication -- Delegation -- Effective conflict resolution and negotiation -- Collective bargaining, unionization, and employment laws -- Quality control -- Performance appraisal -- Problem employees : rule breakers, marginal employees, and the chemically or psychologically impaired.